Nearly two years ago, INCLUSION ran a special edition featuring 'State of Governance' in which some well-known authors analysed the reasons behind some of the vexed issues confronting India like the dispartiies in development performance among states, shrivelled grassroots governance, barriers to social mobility and the frailties in the justice system. The series of articles underlined a fact that has not diminished in value-the acute need to "develop a credible framework for assessing quality of governance in various states that could possibly provide an agenda for governance reforms," as our Editorial put it.
When we talk of government services, the image of long queues, unending delays, chaotic offices and piles of paper, automatically crops in our mind. This was true for all levels of government - the Centre, the states as well as the local bodies. However, things are changing gradually for better with the use of information and communication technology. Some of the organisations have successfully transformed their way of functioning and service delivery system with the help of modern technology.