When we talk of government services, the image of long queues, unending delays, chaotic offices and piles of paper, automatically crops in our mind. This was true for all levels of government - the Centre, the states as well as the local bodies. However, things are changing gradually for better with the use of information and communication technology. Some of the organisations have successfully transformed their way of functioning and service delivery system with the help of modern technology.
Even a decade back, Madhya Pradesh was counted as one of the backward or "bimaru" states along with Bihar, Uttar Pradesh and Rajasthan. But Shivraj Singh Chouhan seems to turn the disadvantage in opportunity -- MP now ranks among fastest growing states and may be a trendsetter for social and inclusive development.