Sustainability is something, which every society has to think of. It is no more an academic subject and is being increasingly discussed across sectors by governments worldwide. This is particularly important for a growing economy like India
India primarily has been a cash economy and less than 5 per cent consumption expenditure besides house rentals etc is through electronic instruments. Since we are 95 per cent cash, we use 4-times as much as cash as other market, be it Brazil, Mexico or South Africa. From the cards perspective, the government has done an incredible job of making sure that either the debit or a credit card is linked to a citizen in one way or the other.
Internet has been in existence for over two decades but it is only now that we have started talking about its relevance and importance to transactions. It is part of national infrastructure and economy and our financial systems ride on its strengths. We are witnessing a paradigm shift that security was never so important as it is today.
Two decades ago, it was product touted as the king. A decade later, customer became the king asking for a choice of customised products that was available to him. Today, technology is the king. All three have merged to serve the customer better and make the industry grow. Today, the focus is on simplification of processes, which are seamless. A customer is always counting on his clicks.
In the short run, a slump is universally accepted. A factual study was carried out by Department of Personnel & Training (DoPT) by sending 81 civil servants to the districts to collect evidence of its impact.
Several banks and financial institutions had already in one way or another initiated a lot of go-cashless initiative and introduction of Universal Payment Interface (UPI) has been one such national move.
India is passing through an economic reformation led by demonetisation and e-monetisation. If 1969 bank nationalisation ushered in development banking, which was perhaps the very first step towards financial inclusion