GPRS Enabled Integrated Spot Billing is an e-governance initiative of Northern Power Distribution Company of Telangana (TSNPDCL). It started this project with an objective to lessen the human interface in the power billing process that immediately resulted in bringing down errors in billing while reducing bill related complaints.
TSNPDCL reaches out to a population of nearly 155.22 lakhs (as per provisional 2011 census) spread across hamlets, villages and towns spanning an area of 66,860 Square Kilometers.
The new arrangement was designed to increase the customers’ satisfaction level. It also aimed to further the positive momentum by enabling automatic updation of Distribution Companies’ (DISCOM) Consumer Ledger and facilitate the option of online payment through net banking, credit/debit card or through cash/cheque at the Bill Collection Centers.
The project is cost effective, as it procures GPRS Enabled Integrated Spot Billing Machines (one time capital investment with Rs 1,20,00,000 – and GPRS SIM Cards cost (recurring expenses on monthly basis) to the tune of Rs 75,000. The said amount doesn’t leave any negative impact on the finances of implementing agency and added further, it has helped in raising revenue and improving overall efficiency.
TSNPDCL was the first Discom to introduce the GPRS Enabled Integrated Spot Billing System in March last year in the erstwhile combined state of Andhra Pradesh. It will soon rollout more GPRS Enabled Integrated Spot Billing infrastructure to cover 25 lakh consumers in domestic and commercial category.
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