To strengthen its service levels and improve its service delivery the corporation embarked on a scheme for passenger centric Intelligent Transport Management System (ITMS) in 2013-14. UPSRTC is the pioneer State Transport Corporation, which has undertaken a comprehensive project of this nature. The project implementation time period was April 2013-June 2014 – and the period of contract is valid till May 2019. Total capital cost incurred: Rs 38.25 crore.
There was manual ticketing system through denominations tickets, etc., manual reconciliation of revenue – and no facilities for ticket status tracking, advance reservation and public information system. Also, there was no method to monitor the state run buses on regularity and punctuality, unauthorised halts, overspeeding and unscheduled operations.
Electronic Ticketing: Web-based online tickets and advance reservations, mobile based ticketing, current counter tickets, use of hand held point of sales machines (ETMs) for on-board tickets and introduction of Smart Card Travel Cards & Passes.
GPS Based Vehicle Tracking: Real-time tracking of all moving buses for operations control, arrival & departure information and disaster management.
Passenger information system: Real-time updates about the buses’ arrival & departures; journey planner; LCD displays at bus stations; automatic announcement systems; SMS based enquiry and IVRS.
Online Reservation System (ORS):
- Implemented with a payment gateway to ensure that ticket revenue goes to UPSRTC bank account directly.
- Available for popular Volvo & High End Services, Goldline and even ordinary services.
- Sub-contracts for ticketing by leading 3rd party websites.
Counter Ticketing: Around 200 counters for current booking and MST counters have been set up in all the Regions.